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Remote monitoring for patients with, or at risk of diabetes

DBm-Health : Patient Help Centre
DBm-Health

Get started with DBm-Health

Quick Guides

New to using the DBm-Health app?  View our range of Quick Guides below.

Troubleshooting

Get help with common issues experienced while using the app.

What do I do if the app is not working?

Please close the app and reopen it. If this does not fix the problem then delete the app and re-install it. Please note if you re-install the app you will need a new activation code from your care team. Please contact them for a new activation code and further help if needed.

How do I set up a meter in the app?

The app contains instructions for setting up a meter in the menu. Your health care team will show you how to do this.

How do I ask for a callback?

You can request a callback from the action button. The action button looks like a + (plus) sign and is in the bottom right hand of your screen. Tap “Request callback” to place your request. You can also request a callback from your messages section, accessed from the envelope icon top right of the screen.

How long do I have to use the app for?

Your health care team will tell you when to stop using the app.

What do I do if I am worried about my health?

Please contact your health care team immediately or go to the nearest Emergency Department.

Can I cancel a callback?

Callbacks can be cancelled by tapping on the “Request callback” option from the action button (+ (plus) sign) or the messages. If you have requested a callback, you will see a reminder at the top of your screen, which you can tap to cancel the callback.

DBm-Health Basics

The DBm-Health app is designed to allow patients with diabetes or at a risk of diabetes, to record their blood glucose levels and communicate this to the team responsible for delivering care.

What does the app do?

The DBm-Health app records your blood glucose levels. You can enter blood glucose levels in two ways:

  • By connecting to a blood glucose meter that you have set up with the app
  • By entering a value manually

Additionally, you can record more data with the reading:

  • What time of day the reading was for e.g. before breakfast or after lunch
  • What medications you took
  • Any comments that you think will be helpful to your health care team

The app sends all this information to your care team. Your care team will look at the data and contact you if they need to.

How do I use the app?

To use the app, follow these steps:

  1. Download the app
  2. Get an activation code from your care team. You will normally be given a code at your first appointment.
  3. Enter the activation code into the app. This creates a secure link between your app and your record on the system.
  4. You must accept Sensyne Health’s Terms of Use.
  5. You will then see more features including:
  • Record a blood glucose reading
  • See blood glucose reading history
  • See messages from your health team
  • Request a callback from your health team
How do I know if DBm-Health has been properly installed?

On first opening the app you will be shown a quick overview of the app. You will then be presented with articles about glycaemic control and be asked for an activation code. If this does not happen then please contact your health care team. Please note, there is no maintenance or calibration needed for the safe use of this software.

How much does the app cost?

The app is free for all patients to use.

Can DBm-Health provide a patient diagnosis?

DBm-Health is not a diagnostic tool and cannot provide a patient diagnosis. However, information communicated through the DBm-Health app may inform diagnostic decisions that are ultimately the sole responsibility of the qualified physician using the platform.

Where does the clinical information in the articles and links come from?

The information is written by a clinician and comes from trusted sources with accurate clinical content. However, we do not monitor the pages regularly, and if there are changes or inaccurate information then we do not take responsibility for this.

How do I set up a meter in the app?

The app contains instructions for setting up a meter in the menu. Your health care team will show you how to do this.

Do I need to set up a meter in the app?

Your health care team will tell you the best way to record blood glucose readings. If you are using your own meter, you can enter readings by typing in the blood glucose level manually.

Can I send a message to my diabetes care team?

The app shows you messages from your health care team. You may also receive SMS text messages if you have given permission for this. You cannot reply directly to these messages, but if you have questions for your care team, you can request a callback from them through the app.

How long do I have to use the app for?

Your health care team will tell you when to stop using the app.

What do I do if I am worried about my health?

Please contact your health care team immediately or go to the nearest Emergency Department.

Who can see my data?

Your data is shared with the health care team who provide your care. Only authorised people are allowed to see your data.
The data that they hold includes:

  • Data about you e.g. name and hospital number
  • Data about your treatment, eg medication name and dose, recommended readings schedule
  • Data about your blood glucose: this will include all the readings you have sent
  • Data about your callback requests

Sensyne Health have built the app but we will not access your personal data unless we specifically ask for your permission according to GDPR and Data Protection Act 2018. We may use fully anonymised data for our research and to improve the product. Our academic partners may assist us in this research – the data they see will be anonymous.

We will never contact you directly or market anything to you.

How do you protect my data?

We protect your data in a number of ways:

  1. Sensyne Health conform to data protection legislation.
  2. All data is encrypted at all times (whether at rest or in transit)
  3. Patient Identifiable Data i.e. data which can identify you as an individual is kept separate to Operation Data i.e. your blood glucose readings.
  4. We continuously monitor the solution to protect against any data breaches.
  5. Only authorised users are allowed to use to the website application. Users are authorised by the Hospital.
Who can I contact with questions about my data?

You should contact your health care team initially. If you have any questions for Sensyne Health please contact our dedicated data protection officer by sending an email to dpo@sensynehealth.com