This makes the site run faster and easier to use. Unfortunately, your browser is out of date and will not support some of these technologies.
We recommend that you use a modern browser such as Google Chrome or Microsoft Edge to view this website.
Please close the app and reopen it. If this does not fix the problem then delete the app and re-install it. Please note if you re-install the app you will need a new activation code from your care team. Please contact them for a new activation code and further help if needed.
The app contains instructions for setting up a meter in the menu. Your health care team will show you how to do this.
You can request a callback from the action button. The action button looks like a + (plus) sign and is in the bottom right hand of your screen. Tap “Request callback” to place your request. You can also request a callback from your messages section, accessed from the envelope icon top right of the screen.
Your health care team will tell you when to stop using the app.
Please contact your health care team immediately or go to the nearest Emergency Department.
Callbacks can be cancelled by tapping on the “Request callback” option from the action button (+ (plus) sign) or the messages. If you have requested a callback, you will see a reminder at the top of your screen, which you can tap to cancel the callback.
The DBm-Health app records your blood glucose levels. You can enter blood glucose levels in two ways:
Additionally, you can record more data with the reading:
The app sends all this information to your care team. Your care team will look at the data and contact you if they need to.
To use the app, follow these steps:
On first opening the app you will be shown a quick overview of the app. You will then be presented with articles about glycaemic control and be asked for an activation code. If this does not happen then please contact your health care team. Please note, there is no maintenance or calibration needed for the safe use of this software.
The app is free for all patients to use.
DBm-Health is not a diagnostic tool and cannot provide a patient diagnosis. However, information communicated through the DBm-Health app may inform diagnostic decisions that are ultimately the sole responsibility of the qualified physician using the platform.
The information is written by a clinician and comes from trusted sources with accurate clinical content. However, we do not monitor the pages regularly, and if there are changes or inaccurate information then we do not take responsibility for this.
The app contains instructions for setting up a meter in the menu. Your health care team will show you how to do this.
Your health care team will tell you the best way to record blood glucose readings. If you are using your own meter, you can enter readings by typing in the blood glucose level manually.
The app shows you messages from your health care team. You may also receive SMS text messages if you have given permission for this. You cannot reply directly to these messages, but if you have questions for your care team, you can request a callback from them through the app.
Your health care team will tell you when to stop using the app.
Please contact your health care team immediately or go to the nearest Emergency Department.
Your data is shared with the health care team who provide your care. Only authorised people are allowed to see your data.
The data that they hold includes:
Sensyne Health have built the app but we will not access your personal data unless we specifically ask for your permission according to GDPR and Data Protection Act 2018. We may use fully anonymised data for our research and to improve the product. Our academic partners may assist us in this research – the data they see will be anonymous.
We will never contact you directly or market anything to you.
We protect your data in a number of ways:
You should contact your health care team initially. If you have any questions for Sensyne Health please contact our dedicated data protection officer by sending an email to dpo@sensynehealth.com